Home > Support

Technical Support

Browse through some common questions that people ask us often. If you could not find the answer to your question, please feel free to contact our customer support team.



Order FAQ

Is it safe to order online?

Yes, it is 100% secure. All payments for our product are processed by RegNow, the world's leading Commerce Service Provider, with offices located across the United States, Europe and the Asia Pacific. All order forms are run on a secure server, and your data and personal information are protected by SSL technology.

What methods of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney), bank/wire transfer, checks and money orders and PayPal.

The easiest and quickest way to buy our software is online with your credit card. If you pay by credit card, you will be able to receive your registration code about a minute later (or any time later, if that is more convenient for you). If you select another payment method, you will instantly receive a pro forma invoice with full payment instructions.

How long does it take to process my order?

Usually a few minutes. RegNow authorizes credit card orders almost immediately. In very few cases, if the credit card company refuses to authorize a credit card online, the authorization process must be handled manually which can take a couple of hours. You get an instant email confirmation for your order anyway. Only check orders and wire transfer take a few days.

How can I know my order is processed successfully?

Commonly, once your order is processed, you will receive a confirmation email sent from RegNow. This email indicates your order has been processed. You can go to this website to check your order status first: https://www.regnow.com/order_lookup.html

If I buy Recover My Windows Password, what do I get?

Recover My Windows Password is delivered electronically via Internet download. After your order is processed successfully, you will receive a registration e-mail including the full version's download link instantly.

What are the limitations of the trial version?

The trial version has a limitation: It allows you to view all user accounts for your Windows installations but can NOT remove their passwords. If you want to get the full unlimited version, you can order from our secure online store.



Product FAQ

What is ISO image file?

An ISO image file is a snapshot of the data and layout of a CD or DVD, saved in ISO-9660 format. ISO image file is widely used for storing CD content. The most common use of an image file is to burn it to a CD or DVD.

Do I have to burn a CD?

No. If you do not have a CD recorder or if you do not want to burn a CD, please check the "Get it On CD" when making your purchase. The CD will be shipped within two business days after receiving your order.

How to burn ISO image file to CD?

To create a bootable CD from an ISO image file, you must burn the actual ISO image onto the CD, not just copy the ISO file to the CD. Please refer to our step-by-step guide to burn Recover My Windows Password ISO image.

I can not boot my PC from CD, What am I going to do?

You may need to change the BIOS settings to make sure your computer is able to boot from Recover My Windows Password CD.

I can't see my hard drive and it isn't recognized when booted from the bootdisk?

For some SCSI/RAID/SATA hard drive, the bootdisk might can't recognize your hard drive. Please click the "Load Drivers" button to dynamically load the device driver of your hard drive. You can uncompress the setup package of the device driver to a USB flash drive, plug it into your locked computer when you prepare to load your driver. The driver setup package should be for Windows Vista or later operating systems.

How to get started with Recover My Windows Password?

Please refer to our step-by-step guide to reset your forgotten Windows administrator and user account passwords instantly.